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FAQ
FAQ
Following is a list of our most Frequently Asked Questions.
FAQ's - DELIVERY QUESTIONS
  1. Can I send a gift to Canada?
  2. Can I send a gift to Alaska, Hawaii?
  3. Can I make a substitution in my gift?
  4. What are shipping and handling costs based on?
  5. Why do I have to pay extra for express delivery or priority mail over and above the normal shipping and handling charges?
  6. Can I have an exact delivery date?
  7. Can I have a special delivery date?
  8. Will my order come all in one box?
  9. When will my credit card be charged?
1) Can I send a gift to Canada?
We currently do not ship to Canada. We apologize for any inconvenience.
2) Can I send a gift to Alaska, Hawaii?
For shipments to Alaska and Hawaii addresses, please add $17.00 per item to the Standard Delivery & Processing shown. Allow three additional days for Standard Delivery and one additional day for Express Delivery.
3) Can I make a substitution in my gift?
Wolferman's cannot do substitutions. However, you can select a "Create Your Own" gift, which has a wide variety of products to choose from, including: Signature English Muffins, Traditional-Size English Muffins, Mini English Muffins, English Muffin Bread, Crumpets, Tea Breads, Scones, Preserves, Fruit Spreads and Honeys.

4) What are shipping and handling costs based on?
Our shipping charges are based on a national average weight per zone. Average weight per case is 12 pounds; 1/2 case is 6 pounds. Our shipping charges also cover packaging and handling. Each order is individually packed with tissue and packing paper to prevent breakage.

5) Why do I have to pay extra for express delivery or priority mail over and above the normal shipping and handling charges?
Wolferman's charges the customer what it costs us to express ship your order.
6) Can I have an exact delivery date?
All packages are shipped via UPS or USPS. There is a range of days that it takes a package to travel across country to different locations. Neither UPS nor USPS can guarantee delivery on an exact date, and we in turn cannot guarantee an exact date of delivery.
7) Can I have a special delivery date?
Yes, we can arrange delivery prior to a special date. Our special ship dates are not available between December 1 and January 3 since our guaranteed Christmas deliveries will take precedence. If you need delivery guaranteed for a specific date, we offer express shipping at an additional cost.

8) Will my order come all in one box?
Your order might be packed in separate boxes to preserve product integrity. Our boxes are designed to accommodate a certain number of items without shifting or crushing the items you've chosen. Occasionally, items ordered together may not be shipped together, as we want your products to arrive in perfect condition.

9) When will my credit card be charged?
Your credit card will be charged when your order ships. (If using a Debit Card, your funds may be held for up to 3 days when the order is actually placed. When your order ships, the funds will be withdrawn from your account.)


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FAQ's - CATALOG/MARKETING QUESTIONS
  1. What is Wolferman's?
  2. When will your new catalog be available?
  3. When will my catalog arrive, if I request it today?
  4. Will I get another catalog if I order?
  5. Will my recipients receive a catalog with the gift that I send?
  6. My catalog or promotional mailing includes a discount - how do I get the discount on my order?
  7. May I substitute items in another basket or tin?
  8. Can you create a unique item for me?
  9. Why can't I buy just one package of your products?
  10. Will my original order be substituted?
  11. What is your environmental policy?
1) What is Wolferman's?
Wolferman's is both a specialty breads baker and purveyor of fine foods, founded in 1888 by Louis Wolferman in Kansas City. Wolferman's is famous for our 2" thick Signature English muffins available in twelve flavors.
2) When will your new catalog be available?
Our Holiday catalog will be available the first week in September. Our Spring catalog will be available the first week in January.
3) When will my catalog arrive, if I request it today?
All catalogs are sent via First Class Mail. Your catalog should arrive within 7 days, if not sooner.
4) Will I get another catalog if I order?
Yes. Another catalog will be mailed to you in about a month. A catalog will not be included with your order.
5) Will my recipients receive a catalog with the gift that I send?
No. They will only receive product handling information. No pricing or sales slip is included with your gift sent to another address.
6) My catalog or promotional mailing includes a discount - how do I get the discount on my order?
In the Coupon Code/Catalog Code field on the Shopping Basket page of our web site, enter the 6-digit "M=" number from the back of your catalog or promotional mailing (enter the numbers only - do not enter "M="). If you qualify for the discount, it will be reflected on the Payment Page.
7) May I substitute items in another basket or tin?
No, but you may use our "Create Your Own" gift baskets which have a wide variety of products to choose from including: Signature English Muffins, Traditional English Muffins, Miniature English Muffins, English Muffin Bread, Crumpets, Tea Breads, Scones, Preserves, Fruit Spreads and Honeys.
8) Can you create a unique item for me?
Your personal Corporate Sales Executive can assist you in designing custom business gift solutions for any occasion. Find out more! Email your Corporate Sales Executive at corporategifts@wolfermans.com, or call 800-798-6234.
9) Why can't I buy just one package of your products?
We offer our muffins and breads in multiple packages for efficiency, and it saves our customers money on the cost per package when shipping and handling are added to the total cost of the order.
10) Will my original order be substituted?
On rare occasions, it may be necessary for us to substitute an item of equal or greater value in order to ensure timely delivery of your order. If this happens and you are not satisfied, call us at 1-800-999-1910 and we will make it right.
11) What is your environmental policy?
Wolferman’s is committed to business practices that are environmentally responsible and sustainable. Including the use of recyclable packaging materials. In keeping with our commitment to reduce resource consumption, we actively encourage shopping via our website, effectively eliminating millions of paper-based catalogs.

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FAQ's - PRODUCT/GIFT QUESTIONS
  1. If it takes 4-6 business days for delivery and you recommend refrigerating or freezing upon arrival, will my items be arriving in good condition?
  2. How long will the muffins stay fresh, and how should they be stored?
  3. What products do you have that would be suitable for a diabetic?
  4. Is there much sodium in your products?
  5. How will my gift be packaged?
1) If it takes 4-6 business days for delivery and you recommend refrigerating or freezing upon arrival, will my items be arriving in good condition?
4-6 days is well within the unrefrigerated shelf life of these products which ship via UPS ground. Refrigerating or freezing upon arrival extends the normal shelf life.
2) How long will the muffins stay fresh, and how should they be stored?
All our bread products are frozen immediately after baking. Once thawed, they can be re-frozen upon receipt without affecting the taste.
3) What products do you have that would be suitable for a diabetic?
Diabetics need to look at the total carbohydrate grams per serving in foods to determine the number of "exchanges" their diet will allow. For example, one of our Signature English Muffins averages about 3 bread or carbohydrate exchanges on a diabetic meal plan (one bread/carbohydrate exchange is approximately 15 grams). Most of our Signature, Traditional and Miniature English Muffins, English Muffin Bread and Crumpets are low fat and cholesterol. The approximate dietary bread/carbohydrate exchanges for these products are as follows: Signature: 3; Traditional: 2; Miniature: 1; English Muffin Bread: 2; and Crumpets: 1 1/2.
4) Is there much sodium in your products?
Overall, our products are not significantly high in sodium. Salt is the primary source of sodium in our products and is used as a flavor enhancer.

See our Nutritional Information page for further information.
5) How will my gift be packaged?

Basket Gifts: Decorative fill is put into the basket, followed by the products. The basket is then shrink-wrapped to keep the items secure. The basket is then put into a brown shipping box, and packing paper or air pillows are used to fill up voids.

Food Gifts & Samplers (without basket/tin): Decorative fill is put into the box if needed, and products are arranged in the box and more decorative fill is put in to fill the box. These gifts are packed and shipped in brown Wolferman's shipper boxes.

Drum/Keepsake Box Gifts: Decorative fill is put in the bottom of the drum/keepsake box, and product is packed into the drum/box with more decorative fill sprinkled on top. Gift is put into a brown Wolferman's shipping box.

Towers: Tower boxes are individually packed and then stacked into a pyramid. Boxes are then tied with ribbon and a bow. Tower boxes are packed and shipped in a brown Wolferman's tower shipping box. To prevent shifting during transit, air pillows are placed around the top of the tower.

NOTE: All gifts will contain product handling instructions. Packing slips (NOT pricing) are only put into Create Your Own gift boxes. Complimentary gift message appears in the gold highlighted area, on the shipping label (on the outside of the shipping box). If a greeting card is selected ($3.95), the 5" x 7" greeting card will be enclosed inside the shipping box.

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FAQ's - KOSHER QUESTIONS
  1. What is Kosher Dairy?
  2. What is Kosher Pareve?
  3. Who certifies that your products are kosher?
  4. Why are some of your products certified kosher, while others are not?
  5. What products are certified kosher?
  6. What are some examples of kosher gifts?
1) What is Kosher Dairy?
When an ingredient on a product line (i.e., all Signature English Muffins) contains a milk product, then the entire line is kosher dairy. Examples of kosher dairy products: Signature English Muffins.
2) What is Kosher Pareve?
Kosher Pareve is neither meat nor dairy. According to kosher law, loaf type yeast breads must always be kosher Pareve.

3) Who certifies that your products are kosher?
The Orthodox Union certifies our Signature English Muffins, Mini English Muffins, Scones, Rugulach, Gourmet Cookie Collection, Shortbread Bites, Preserves, Fruit Spreads, Fruit Butters, Conserve, and Maple Syrup. Quality Kosher certifies our Flavored Honeys. Baklava is certified kosher by Kosher Supervision of America.
4) Why are some of your products certified kosher, while others are not?
Kosher certification is a detailed process of rabbinical blessings and inspections. We hope to someday acquire kosher certification on all of our products.
5) What products are certified kosher?
Signature English Muffins
Mini English Muffins
Scones
All Fruit Spreads, Preserves, Flavored Honeys, and Fruit Butters
Baklava
6) What are some examples of kosher gifts?
#2240 - Top Sellers Basket
#8205 - Create Your Own 5-Bread Selection*
#8203 - Create Your Own 3-Bread Selection*
#7904, #7906, #7912 - Create Your Own Signature English Muffin Samplers
#2305 - Favorite Flavors 4-Pack
#2335 - Mini English Muffin Sampler
#2345 - Scone Sampler
#6513 - Favorite Toppings Quartet

* Create Your Own items certified kosher when Signature English Muffins, Mini English Muffins, and/or Scones are selected.

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